Tentative categorization of Heart of the Organization characteristics:
Service to users – high touch?
Service to people/public service (9 votes)
Focus on user experience (5 votes)
Service to people of Oregon(1 vote)
Focus on user w/o being a servant
Equal Access to info, removing both socio-economic and technological barriers to info access:
Understanding how people use information and where it is (7 votes)
Importance of providing access to info. w/o regard to status of user (3 votes)
Democratic (2 votes)
Connection between info. and people (1 vote)
Tools to make connection easy (1 vote)
Part of Educational Mission of the institution
Education at institution : teaching and learning are important (4 votes)
It's all about the Quality of Employees...
Flexibility (3 votes)
Groups of dedicated employees working together...bringing their experience and knowledge (3 votes)
Diverse contributions